Terms of Service

These Terms of Service ("Terms") govern your access to and use of LAMH Experiences platform, website, and related services (collectively, "LAMH Platform"), which are owned and operated by LAMH Management Asia Co., Ltd. ("LAMH", "we", "us", or "our"). These Terms apply to all curated travel experiences and related services offered or arranged through the LAMH Platform.

By accessing or using the LAMH Platform, creating an account, making an enquiry, submitting a booking request, completing a booking, or otherwise using any services available through the LAMH Platform or any services provided by LAMH, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with all policies and other documents incorporated herein by reference.

LAMH curates and designs luxury travel experiences by coordinating products and services provided by carefully selected independent vendors. Our approach is founded on discretion, personalized service, mutual respect, and operational excellence. While we strive to provide a seamless and exceptional experience, your use of the LAMH Platform and any Travel Experience remains subject to these Terms.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE LAMH PLATFORM OR ANY LAMH SERVICES. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY CEASE ACCESSING OR USING THE LAMH PLATFORM AND MUST NOT BOOK OR PARTICIPATE IN ANY TRAVEL EXPERIENCES.

Access to the LAMH Platform may not be lawful in certain jurisdictions. LAMH makes no representation or warranty that the LAMH Platform, its content, or any services offered through it are appropriate for or available in all jurisdictions. Persons who access the LAMH Platform from locations where such access is prohibited do so on their own initiative and are solely responsible for compliance with all applicable local laws.

01 ABOUT LAMH EXPERIENCES

LAMH Management Asia Co., Ltd. is a company duly incorporated under the laws of Thailand, with its registered office at 319, Chamchuri Square, 24th Floor, Room No. 24006, Phaya Thai Road, Pathum Wan, Bangkok, Thailand.

LAMH operates LAMH Experiences, a luxury travel experience brand that curates, designs, markets, coordinates, and offers carefully selected travel experiences, itineraries, and related services (collectively, the "Travel Experiences" or the "Travel Experience") through the LAMH Platform or, where applicable, outside the LAMH Platform.

LAMH is not a conventional online marketplace or tour aggregator. Rather, LAMH develops and curates integrated Travel Experiences by carefully selecting and coordinating a network of independent third-party vendors (each, a "Vendor") whose products and services form part of the overall Travel Experiences. LAMH is responsible for the overall design, curation, planning, coordination, and customer journey associated with each Travel Experience.

Unless expressly stated otherwise, LAMH does not itself own, operate, manage, or directly provide the accommodation, transportation, activities, dining, wellness services, or other individual services comprising a Travel Experience. Such products and services are provided by the applicable Vendor as an independent contractor, and each Vendor remains solely responsible for the performance, quality, safety, legality, and delivery of its respective products and services. Accordingly, while LAMH oversees and directs the overall Travel Experiences, it does not assume responsibility for the operational performance of any individual Vendor.

To facilitate bookings and reservation management, LAMH may use third-party technology platforms and service providers. The use of such technology does not affect the contractual relationship between you and LAMH under these Terms.

02 ACCEPTANCE OF TERMS

In these Terms, the terms "you", "your", "User", or "participant" refer to any individual who accesses or uses the LAMH Platform, makes an enquiry, submits a booking request, purchases, participates in, or otherwise uses any Travel Experiences or other services offered by LAMH.

2.1 ACCEPTANCE OF THESE TERMS

By accessing or using the LAMH Platform, making an enquiry, requesting a quotation, submitting a booking request, completing a booking, participating in the Travel Experiences, or otherwise engaging with LAMH, you acknowledge that you have read, understood, and agree to be bound by these Terms and all policies incorporated herein by reference.

LAMH may, at its sole and absolute discretion, provide concierge, advisory, or bespoke booking services outside the LAMH Platform. Unless expressly agreed otherwise in writing, such services shall also be governed by these Terms.

Your engagement with LAMH constitutes a private client relationship for the purpose of providing curated Travel Experiences. These Terms are intended to establish the legal framework governing that relationship while preserving the flexibility necessary to deliver personalized, bespoke, and high-touch experiences.

2.2 ELIGIBILITY

You represent and warrant that:

(a) you have reached the age of legal majority in your jurisdiction and have the full legal capacity and authority to enter into a binding agreement or, where applicable, have obtained the authorization of your legal guardian; and
(b) all information you provide to LAMH is accurate, complete, and kept up to date.

If you access or use the LAMH Platform or make a booking on behalf of another person, you represent and warrant that you are duly authorized to act on that person's behalf and to accept these Terms on their behalf. You shall ensure that such person complies with these Terms and any applicable Vendor terms and shall remain responsible for all obligations arising from the booking.

2.3 RIGHT TO ACCEPT OR DECLINE ENGAGEMENTS

Given the bespoke and highly curated nature of the Travel Experiences offered by LAMH, we reserve the right, at our reasonable discretion, to decline any enquiry, quotation request, or booking request where:

(a) the requested Travel Experience is unavailable or is not reasonably capable of being arranged;
(b) the proposed engagement is inconsistent with LAMH's service standards or those of its Vendors;
(c) the nature of the request, User's conduct history, or feasibility does not align with our service standards or our partner ecosystem;
(d) LAMH reasonably believes that you have previously engaged, or is currently engaging, in fraudulent, abusive, unlawful, disruptive, or otherwise inappropriate conduct towards LAMH, its personnel, Vendors, other guests, or any third party; or
(e) acceptance of the engagement would otherwise expose LAMH or the Vendors to unreasonable legal, operational, safety, or reputational risks.

Where a booking has already been confirmed, any cancellation by LAMH shall be governed by these Terms and any applicable booking conditions.

2.4 LICENCE TO USE THE LAMH PLATFORM

Subject to your compliance with these Terms, LAMH grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the LAMH Platform solely for your personal, lawful, and non-commercial use.

Except for the limited license expressly granted under these Terms, no ownership right, license, or other interest in the LAMH Platform or any intellectual property rights is granted to you. All rights not expressly granted are reserved by LAMH and its licensors.

2.5 ACCEPTABLE USE

You shall not access or use the LAMH Platform in any manner that is unlawful, prohibited by these Terms, or inconsistent with the intended purpose of the LAMH Platform.

Without limitation, you shall not:

(a) use any automated system, including AI-powered assistants or browser-based agents, to make enquiries, reservations, or bookings through the LAMH Platform without LAMH's prior written consent;
(b) copy, reproduce, modify, translate, create derivative works from, publicly display, distribute, license, sell, or otherwise exploit any content available on the LAMH Platform except as expressly permitted by these Terms;
(c) frame, mirror, deep-link to, or otherwise incorporate any part of the LAMH Platform into another website or platform without LAMH's prior written consent; or
(d) use the LAMH Platform in any manner that infringes applicable laws or the rights of LAMH, the Vendors, or any third party.

If LAMH reasonably believes that you have breached these Terms or engaged in fraudulent, abusive, suspicious, or unauthorized activities, LAMH may suspend or terminate your access to the LAMH Platform, suspend or remove your account, cancel any pending booking, or take any other action it considers reasonably necessary to protect its legitimate interests.

2.6 PLATFORM CONTENT AND AVAILABILITY

The LAMH Platform contains information relating to Travel Experiences, including descriptions, itineraries, photographs, pricing, schedules, availability, amenities, and other content. Certain information may originate from or be supplied by independent Vendors.

Although LAMH makes reasonable efforts to curate and maintain the accuracy of the information available on the LAMH Platform, LAMH does not warrant that any content is complete, accurate, current, error-free, or suitable for your particular purposes. Information may change without prior notice.

To the fullest extent permitted by applicable law, LAMH shall not be liable for any inaccuracies, omissions, or changes in information supplied by the Vendors or resulting from events beyond LAMH's reasonable control.

The availability of the LAMH Platform is not guaranteed. LAMH may modify, suspend, withdraw, or discontinue any part of the LAMH Platform at any time without prior notice. LAMH shall not be liable for any interruption, delay, technical malfunction, or temporary unavailability of the LAMH Platform.

2.7 VENDOR SERVICES

LAMH carefully selects and collaborates with independent Vendors to deliver the various components of each Travel Experience.

While LAMH is responsible for curating, coordinating, and managing the overall Travel Experiences, the accommodation, transportation, dining, activities, wellness services, and other individual components of the Travel Experiences are provided by independent Vendors, each of whom remains solely responsible for the performance, quality, safety, legality, availability, and delivery of its respective products and services.

LAMH DOES NOT GUARANTEE THAT ANY TRAVEL EXPERIENCES OR VENDOR WILL MEET YOUR PERSONAL EXPECTATIONS, PREFERENCES, LEVEL OF SATISFACTION, OR DESIRED OUTCOMES.

2.8 PRIVACY

The Privacy Policy is provided at Privacy Policy to explain LAMH's privacy practices related to LAMH Platform and LAMH's services in details. Please review the Privacy Policy to understand how we collect, use and process your information including your personally identifiable information or personal data associated with your Account and/or your use of the services (the "User Information"). By using the services or providing the User Information, you: (a) consent to allowing us to collect, use, disclose and/or process your User Information as described in the Privacy Policy; (b) agree and acknowledge that the proprietary rights of your User Information are jointly owned by you and us; and (c) shall not, whether directly or indirectly, disclose your User Information to any third party, or allow any third party to access or use your User Information, in order to access your Account in the Platform.

In addition, as provided in the Privacy Policy, you acknowledge, understand, and agree that LAMH may collect, use, process, disclose, and transfer your User Information to other countries, which may not provide the same level of personal data protection as that available under the laws of Thailand or your country of residence, where such transfer is necessary to perform or comply with these Terms.

You further acknowledge and agree that LAMH may disclose or share your User Information with the relevant Vendors to the extent reasonably necessary for them to provide their respective products and services forming part of the Travel Experiences. By making a booking, you hereby authorize and consent to such Vendors collecting, using, processing, disclosing, and transferring your User Information as necessary for the performance, coordination, and delivery of the Travel Experiences, subject to their applicable privacy policies and applicable law.

03 ACCOUNTS & REGISTRATION

3.1 ACCOUNT REGISTRATION

Certain features of the LAMH Platform may require you to create and maintain a User account ("Account"). When registering an Account, you agree to provide accurate, current, and complete information and to promptly update such information to ensure that it remains accurate and complete at all times.

You must not select or use a username that:

(a) impersonates or is intended to impersonate another person;
(b) infringes the intellectual property or other rights of any third party;
(c) is misleading, offensive, unlawful, or otherwise inappropriate; or
(d) otherwise violates these Terms or applicable law.

LAMH reserves the right to reject, require the modification of, or remove any username that, in its reasonable opinion, does not comply with this Clause.

3.2 ACCOUNT SECURITY

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username and password, and for all activities conducted through your Account and for any loss or damage arising from your failure to maintain the confidentiality and security of your Account credentials.

LAMH is entitled to treat any access to, or use of, the LAMH Platform through your Account as having been authorized by you, unless and until you notify LAMH of any unauthorized access or use. You must notify LAMH immediately upon becoming aware of any unauthorized access to, use of, or security breach relating to your Account.

Notwithstanding the foregoing, LAMH may, where it considers it reasonably necessary, decline to act upon, suspend the processing of, or verify any instruction, transaction, booking request, or communication made through your Account for the purpose of confirming its authenticity, your identity, or the authority of the person submitting it.

3.3 SUSPENSION AND TERMINATION OF ACCOUNTS

To the fullest extent permitted by applicable law, LAMH may refuse to register an Account, suspend, restrict, or terminate an Account, or limit access to all or part of the LAMH Platform where:

(a) you breach these Terms;
(b) LAMH reasonably believes that your Account has been compromised or is being used without authorization;
(c) LAMH reasonably believes that you have engaged, or are engaging, in fraudulent, deceptive, abusive, unlawful, disruptive, threatening, harassing, or otherwise inappropriate conduct;
(d) such action is reasonably necessary to protect the security, integrity, operation, or reputation of the LAMH Platform, LAMH, its Vendors, other Users, or any third party; or
(e) LAMH is otherwise required to do so by applicable law or a competent governmental authority.

Where reasonably practicable, LAMH will notify you of such action, unless doing so would compromise security, prevent the investigation of suspected misconduct, or otherwise be prohibited by law.

If your access to the LAMH Platform has been suspended or terminated, you must not create another Account or otherwise attempt to access the LAMH Platform without LAMH's prior written consent.

04 THIRD PARTY LINKS AND SERVICES

The LAMH Platform may contain links to, or integrate with, websites, applications, platforms, or services operated by independent third parties ("Third-Party Services") for your convenience. LAMH does not own, operate, control, endorse, or assume responsibility for any Third-Party Services, including their content, availability, security, privacy practices, or terms of use. Your access to and use of any Third-Party Services are at your own risk and subject to the applicable terms and policies of the relevant third party. To the fullest extent permitted by applicable law, LAMH shall not be liable for any loss or damage arising out of or in connection with your access to or use of any Third-Party Services.

05 TRAVEL EXPERIENCE BOOKINGS

5.1 NATURE OF BOOKING

LAMH curates and offers the Travel Experiences comprising multiple high-value products and services provided by carefully selected independent Vendors. Unless expressly stated otherwise, each booking constitutes a single, integrated Travel Experience designed and coordinated by LAMH.

Although certain components of a Travel Experience are provided by independent Vendors, your booking is made with LAMH, which coordinates the overall Travel Experiences in accordance with these Terms.

5.2 BOOKING REQUESTS AND CONFIRMATION

Submission of a booking request does not guarantee availability. A booking becomes binding only after LAMH issues a written booking confirmation subject to Clause 6.3.

LAMH may decline a booking request where availability, operational feasibility, safety, legal requirements or other reasonable considerations prevent acceptance.

5.3 BESPOKE TRAVEL EXPERIENCES

Certain Travel Experiences, including bespoke journeys, may require a private consultation before a complete booking can be confirmed. During this consultation, LAMH may develop concepts, assess feasibility, availability mapping, coordinate and engage with Vendors, reserve availability and prepare a customized itinerary.

Unless otherwise agreed in writing, consultations, proposals and preliminary arrangements do not constitute confirmation of a booking.

5.4 AVAILABILITY & SUBSTITUTIONS

You acknowledge and agree that every Travel Experience is subject to availability. If, due to operational, safety, weather, governmental, Vendor or other circumstances beyond LAMH's reasonable control, any component of a Travel Experience becomes unavailable, LAMH may substitute it with a comparable alternative of substantially equivalent quality and value. Such substitutions shall not constitute a material change to the Travel Experience and shall not entitle the User to cancel the booking or receive a refund.

5.5 CUSTOMER REPRESENTATIONS

By submitting a booking request for the Travel Experiences through the LAMH Platform or otherwise through LAMH, you represent and warrant to LAMH that:

(a) you have reached the age of legal majority in your jurisdiction and have the full legal capacity and authority to enter into a binding agreement or, if you have not reached the age of legal majority, you have obtained the prior authorization of your parent or legal guardian to make the booking and accept these Terms;
(b) all information you provide in connection with your booking is true, accurate, complete, and up to date, and you shall promptly notify LAMH of any material changes;
(c) the payment method used for the booking belongs to you or is used with the authorization of its lawful owner, and sufficient funds or credit are available to complete the transaction;
(d) the Travel Experience is booked solely for your personal use or that of the participants included in your booking and shall not be resold or used for any unauthorized commercial purpose;
(e) neither you nor, where applicable, any participant included in your booking is subject to any applicable sanctions or legal restrictions that would prevent LAMH from providing the Travel Experiences; and
(f) you shall comply with these Terms, all applicable laws, and any reasonable instructions or operational requirements communicated by LAMH or the relevant Vendor in connection with the Travel Experience; and
(g) where you make a booking on behalf of other participants, you are duly authorized to act on their behalf, to provide their personal information to LAMH, and to accept these Terms and any applicable requirement relating to the Travel Experiences on their behalf.

5.6 HEALTH, SAFETY & SUITABILITY

Certain Travel Experiences may involve physical activities, environmental conditions, or other requirements that may not be suitable for all participants.

You acknowledge and agree that participation in a Travel Experience is voluntary and at your own risk. You are solely responsible for assessing whether you and all participants included in your booking are medically fit and otherwise capable of participating in the applicable Travel Experiences. You shall promptly disclose to LAMH any medical condition, disability, dietary requirement, allergy, or other circumstances that may reasonably affect your participation in, or require accommodation for, the Travel Experience.

LAMH shall not be liable where any Travel Experience cannot be provided, must be modified, or where your participation is affected.

In addition, and to the fullest extent permitted by applicable law, LAMH disclaim and shall not be liable for any claim, loss, damage, cost, or expense arising directly or indirectly from your omission, non-disclosure, or failure to provide medical condition, disability, dietary requirement, allergy, or other information that is related to health, safety, or suitability which is necessary to complete the Travel Experiences.

06 PRICING & PAYMENTS

6.1 PRICING & CURRENCY

Unless otherwise specified, all prices for the Travel Experiences are quoted in and payable in Thai Baht (THB). Unless expressly stated otherwise, all prices are exclusive of applicable taxes, governmental charges, duties, bank charges, payment processing fees, and other applicable fees. Where prices are displayed or quoted in a currency other than Thai Baht (THB), such prices are provided solely for your convenience and are indicative only. The contract price shall remain denominated in Thai Baht (THB).

Where payment is made in a currency other than Thai Baht (THB), the applicable exchange rate shall be determined by the relevant payment service provider, card issuer, financial institution, or payment processor. LAMH shall not be responsible for any exchange rate fluctuations, foreign exchange losses, currency conversion charges, international transaction fees, intermediary bank fees, or other charges imposed by the payment provider.

Any quotation issued by LAMH is subject to availability and remains valid only for the period specified therein. Unless otherwise expressly agreed in writing, LAMH reserves the right to revise any quotation at any time before issuing a booking confirmation.

6.2 PAYMENT TERMS

Payment shall be made using the payment methods accepted by LAMH from time to time.

Given the bespoke and high-commitment nature of the Travel Experiences, and the fact that LAMH begins incurring costs and making commitments with independent Vendors at various stages of the experience design and delivery process, payment shall be made in staged instalments as follows:

(a) thirty percent (30%) upon the booking confirmation as a NON-REFUNDABLE deposit to secure the Travel Experiences spot and enable LAMH to commence the experience design process, including, where applicable, bespoke journey planning, private consultations, feasibility assessments, coordination and commitments with relevant Vendors, and the development of a customized itinerary;
(b) forty percent (40%) upon completion of a private consultation and experience design phase as specified in Clause 6.2(a); and
(c) the remaining thirty percent (30%) no later than thirty (30) days prior to the commencement of the Travel Experience.

You are responsible for ensuring that LAMH receives the full amount payable, free and clear of all bank charges, transfer fees, intermediary bank charges, currency conversion costs, deductions, or withholdings.

6.3 BOOKING CONFIRMATION

Submission of a booking request, participation in any consultation, or any discussions, proposals, quotations, or preliminary arrangements shall not be deemed to constitute acceptance by LAMH or create any binding agreement between the parties.

A booking shall become confirmed only when:

(a) LAMH has accepted the booking request;
(b) LAMH has received the non-refundable deposit referred to in Clause 6.2(a) in cleared funds through its designated bank account or payment channel in Thailand; and
(c) LAMH has issued a written booking confirmation.

For the avoidance of doubt, no Travel Experience shall be deemed confirmed, and LAMH shall have no obligation to commence or arrange any Travel Experience, until all of the above requirements have been satisfied.

6.4 TAXES & CHARGES

Unless expressly stated otherwise, you are solely responsible for all taxes, governmental charges, duties, bank charges, foreign exchange fees, payment processing fees, and any other charges arising in connection with your booking or payment.

If any applicable tax, governmental charge, or mandatory fee is introduced or increased after your booking confirmation as a result of a change in applicable law or governmental requirement, you shall be responsible for paying such additional amount to the extent permitted by applicable law.

6.5 FAILURE TO PAY

Time is of the essence with respect to all payment obligations under these Terms.

If any payment is not received in full by the applicable due date, LAMH may, without liability to you and without prejudice to any other rights or remedies available to it:

(a) suspend or cease further work relating to the Travel Experiences;
(b) release any reservations or commitments made with Vendors;
(c) cancel the booking request or the confirmed booking;
(d) retain any amounts already paid; and
(e) recover from you any costs, losses, or liabilities reasonably incurred by LAMH arising from your failure to make timely payment.

07 NO-CANCELLATION POLICY

7.1 FINAL BOOKINGS

Due to the bespoke and highly curated nature of the Travel Experiences, LAMH begins making non-recoverable commitments and incurring costs immediately upon confirmation of a booking. Upon receipt of the initial deposit subject to Clause 6.2(a), LAMH may commence the experience design process, secure exclusive reservations, allocate limited-capacity resources, and enter into time-sensitive arrangements with independent Vendors in connection with the Travel Experiences. You acknowledge and agree that such commitments and costs are often exclusive in nature, cannot readily be reversed without material loss to LAMH, and form the basis of LAMH's no-cancellation and no-refund policy.

Accordingly, all confirmed bookings are final and are non-cancellable, non-refundable, and non-transferable.

7.2 LIMITED FLEXIBILITY

While confirmed bookings are non-cancellable, non-refundable and non-transferrable, LAMH may, at its sole discretion and subject to the availability and agreement of the relevant Vendors, permit changes to the date of the Travel Experiences or reconfigure certain elements of the Travel Experiences where operationally feasible. Any such accommodation is granted as a matter of goodwill only, is not guaranteed, and may be subject to additional charges, price adjustments, or other conditions determined by LAMH.

7.3 INITIATED CHANGES BY LAMH

If LAMH reasonably determines that any confirmed Travel Experiences must be modified, postponed, or cannot be provided due to operational requirements, Vendor constraints, safety considerations, Force Majeure Event, or other circumstances beyond LAMH's reasonable control, LAMH may, at its discretion, offer a substantially equivalent alternative, reschedule the Travel Experience, or provide a credit or other remedy as LAMH considers appropriate.

Any credit issued by LAMH shall be subject to such validity period, usage restrictions, and other conditions as LAMH may specify, taking into account the bespoke nature of the Travel Experience and any applicable Vendor requirements or limitations.

7.4 REFUND

Where LAMH expressly agrees to make a refund, LAMH may defer such refund until it has received any corresponding refund or reimbursement from the relevant Vendor, where applicable. Any refund shall be made in Thai Baht (THB), unless otherwise required by applicable law.

Without prejudice to the foregoing, LAMH may, at its sole discretion and as a courtesy only, assist you in seeking a refund, reimbursement, compensation, or other payment from the relevant Vendor on your behalf. Any such assistance is provided on a best-efforts basis only and shall not constitute an obligation on the part of LAMH to pursue, enforce, or recover any claim against the Vendor. LAMH shall have no obligation to advance, pre-fund, or make any payment to you pending recovery from the Vendor, and shall not be liable for the Vendor's failure or refusal to make any refund, reimbursement, compensation, or other payment.

08 TRAVEL ADVISORIES, ENTRY REQUIREMENTS AND INSURANCE

8.1 TRAVEL DOCUMENTS AND ENTRY REQUIREMENTS

You are solely responsible for ensuring that you and all participants included in your booking satisfy all applicable legal and regulatory requirements for the Travel Experiences, including passport validity, visas, permits, vaccinations, health requirements, customs requirements, and any other entry, exit, or transit requirements imposed by the relevant authorities.

As such requirements may change without prior notice, you are responsible for obtaining up-to-date information from the relevant governmental authorities, embassies, or consulates before making a booking and again prior to departure and arrival. LAMH shall not be responsible for any loss, delay, cancellation, or additional expense arising from your failure to comply with such requirements.

8.2 TRAVEL ADVISORIES

Travel to any destination may involve risks beyond LAMH's control. The inclusion of any destination, itinerary, or Travel Experience on the LAMH Platform does not constitute a representation or warranty that travel to such destination is safe, advisable, or free from risk.

You are responsible for reviewing any travel advisories, warnings, or restrictions issued by the relevant governmental authorities and for determining whether to proceed with your Travel Experience.

8.3 TRAVEL INSURANCE

Where specified in the applicable Travel Experiences or booking confirmation, LAMH may arrange group travel insurance, group personal accident insurance, or other insurance coverage for participants as part of the Travel Experience. Details of the applicable coverage, including its scope, limits, exclusions, eligibility requirements, and other applicable terms, will be provided prior to the commencement of each Travel Experience.

Any such insurance is provided by an independent insurer and constitutes a separate contract between you and the relevant insurer. LAMH is not an insurer and does not underwrite, issue, administer, or guarantee any insurance policy, the scope of coverage, or the payment of any claim. Any insurance coverage is subject exclusively to the applicable insurance policy and its terms, conditions, exclusions, and limitations.

You are solely responsible for determining whether any insurance provided as part of the Travel Experience is adequate for your particular needs. LAMH strongly recommends that you obtain any additional travel, medical, personal accident, cancellation, baggage, or other insurance coverage that you consider appropriate.

Any questions, claims, disputes, cancellations, or refunds relating to any insurance policy must be directed to the relevant insurer, and LAMH shall have no responsibility or liability in connection therewith.

09 GUEST CONDUCT & PARTICIPATION REQUIREMENTS

9.1 Throughout the participation in the Travel Experiences, you acknowledge and agree that it is a luxury and high-touch experiences, and you are expected to conduct themselves in a respectful, courteous, and lawful manner at all times, having regard to the private, bespoke, and culturally sensitive nature of the Travel Experiences. You shall comply with these Terms, all applicable laws, and any reasonable instructions given by LAMH, the relevant Vendors, and/or their personnel.

LAMH reserves the right, at its sole discretion, to refuse, suspend, withdraw, or terminate all or any part of the Travel Experience without refund or liability where your conduct, or LAMH reasonably believes that your conduct is disruptive, abusive, threatening, unlawful, unsafe, intoxicated, under the influence of alcohol or drugs, or otherwise compromises the safety, comfort, privacy, reputation, or integrity of the Travel Experience, other guests, the Vendors, or LAMH's or Vendors' personnel. In such circumstances, you shall be deemed to have fully utilized the relevant Travel Experience and shall not be entitled to any refund, compensation, or rescheduling.

9.2 You are responsible for arriving at the designated meeting point at the time specified in the applicable itinerary and/or booking confirmation. If you fail to appear, arrive late, or are otherwise unavailable at the scheduled time for any reason whatsoever, LAMH may deem that you have voluntarily forfeited the relevant Travel Experience and may proceed with, modify, or cancel the affected component of the Travel Experience without any obligation to wait, contact, reschedule, refund, or compensate you for any resulting loss, delay, damage, or inconvenience.

9.3 You shall not bring any weapon, firearm, explosive, fireworks, flammable, toxic, hazardous, illegal, or prohibited substance or item, or any animal or pet (where prohibited), into any vehicle, venue, accommodation, aircraft, vessel, or other location used in connection with the Travel Experience unless expressly approved in writing by LAMH and the relevant Vendor. LAMH and the relevant Vendor reserve the right to refuse carriage of any such person or item, or cancel your relevant Travel Experience without any obligation and liability.

9.4 You are solely responsible for your passports, travel documents, personal belongings, luggage, valuables, and other property at all times. Unless caused by LAMH's willful misconduct, LAMH shall not be liable for any loss, damage, theft, delay, or misplacement of any personal belongings or luggage during or in connection with the Travel Experience. LAMH and the relevant Vendors may refuse or limit luggage, equipment, or passenger numbers where required for operational, safety, or legal reasons, or where in breach of the relevant Vendor's luggage, equipment, or passenger policy.

Where LAMH or its personnel assists with handling or storing luggage or personal belongings, such assistance is provided solely as a courtesy and at your own risk. To the fullest extent permitted by applicable law, LAMH shall not be liable for any loss of or damage to such belongings arising from transportation, loading, unloading, movement of vehicles, traffic conditions, accidental falls, or other events.

10 PHOTOGRAPHY & MEDIA

Certain Travel Experiences may be subject to photography, videography, audio recording, or social media restrictions imposed by LAMH, the relevant Vendors, or the owners or operators of the venues visited. Such restrictions are intended to protect the privacy of participants, the confidentiality of private venues, and the exclusive nature of the Travel Experiences. Where applicable, you will be informed of any such restrictions before or during the Travel Experiences.

You agree to comply with all photography and media restrictions communicated by LAMH or the relevant Vendor. LAMH reserves the right to require you to cease taking photographs, videos, or recordings, or to refrain from publishing or distributing such materials where reasonably necessary to protect privacy, confidentiality, security, intellectual property, or the interests of LAMH, its Vendors, or other Users.

Where LAMH captures photographs or recordings during a Travel Experience for promotional or marketing purposes, LAMH will obtain your prior consent before using any image or recording in which you are identifiable, unless otherwise permitted by applicable law.

11 INTELLECTUAL PROPERTY

11.1 OWNERSHIP

Unless otherwise stated, all intellectual property rights in and relating to the LAMH Platform, the Travel Experiences, and all content made available through the LAMH Platform, including all text, images, photographs, graphics, videos, audio, logos, trademarks, trade names, designs, layouts, experience concepts, narrative design, curated formats, proprietary frameworks, software, databases, know-how, frameworks, and other materials (collectively, the "Content"), are owned by or licensed to LAMH or its licensors. The Content shall not be replicated or reverse-engineered, nor used without prior written consent of LAMH.

11.2 LIMITED LICENCE

Subject to these Terms, LAMH grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the LAMH Platform and the Content solely for your personal, non-commercial use in connection with the Travel Experiences. Except for this limited license, no right, title, or interest in any intellectual property rights is transferred or granted to you.

You shall not, without LAMH's prior written consent, reproduce, modify, adapt, distribute, publish, display, transmit, sell, license, create derivative works from, reverse engineer, scrape, extract, or otherwise exploit any part of the LAMH Platform or the Content.

11.3 THIRD-PARTY INTELLECTUAL PROPERTY

Certain trademarks, trade names, logos, images, and other materials displayed on the LAMH Platform may belong to independent Vendors or other third parties. All such intellectual property remains the property of its respective owner, and nothing in these Terms grants you any right or license to use it without the prior written consent of the relevant owner.

12 DISCLAIMER

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LAMH PROVIDES THE TRAVEL EXPERIENCES ON AN "AS AVAILABLE" BASIS AND, EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR OTHERWISE AGREED BY LAMH IN WRITING, DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, AND GUARANTEES, WHETHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, OR OTHERWISE.

WHILE LAMH CAREFULLY CURATES, DESIGNS, AND COORDINATES EACH TRAVEL EXPERIENCE AND SELECTS THE VENDORS WITH REASONABLE CARE, LAMH DOES NOT REPRESENT, WARRANT, OR GUARANTEE:

(a) THE QUALITY, SAFETY, SUITABILITY, LEGALITY, AVAILABILITY, ACCURACY, COMPLETENESS, OR UNINTERRUPTED PERFORMANCE OF ANY PRODUCT OR SERVICE PROVIDED BY THE VENDOR;
(b) THE ACTS, OMISSIONS, NEGLIGENCE, MISCONDUCT, DEFAULT, INSOLVENCY, OR PERFORMANCE OF ANY VENDOR OR OTHER INDEPENDENT THIRD PARTY INVOLVED IN THE TRAVEL EXPERIENCE;
(c) THAT ANY TRAVEL EXPERIENCE WILL EXACTLY CORRESPOND TO PHOTOGRAPHS, DESCRIPTIONS, ITINERARIES, PROMOTIONAL MATERIALS, OR ANY PARTICULAR EXPECTATION, PREFERENCE, OR DESIRED OUTCOME OF ANY USER;
(d) THAT ANY TRAVEL EXPERIENCE WILL BE UNINTERRUPTED, FREE FROM DELAYS, CANCELLATIONS, SUBSTITUTIONS, MODIFICATIONS, OVERBOOKINGS, OR OTHER OPERATIONAL CHANGES; OR
(e) THAT PARTICIPATION IN A TRAVEL EXPERIENCE WILL ACHIEVE ANY PARTICULAR LEVEL OF ENJOYMENT, SATISFACTION, OR PERSONAL OUTCOME.

LAMH SHALL NOT BE RESPONSIBLE FOR ANY DISAPPOINTMENT, DISSATISFACTION, INCONVENIENCE, LOSS OF ENJOYMENT, OR OTHER SUBJECTIVE EXPECTATIONS ARISING FROM A TRAVEL EXPERIENCE WHERE THE TRAVEL EXPERIENCE HAS BEEN PROVIDED SUBSTANTIALLY IN ACCORDANCE WITH THE APPLICABLE BOOKING CONFIRMATION AND THESE TERMS.

13 LIMITATION OF LIABILITY

LAMH curates, designs, coordinates, and manages the Travel Experiences in collaboration with carefully selected independent Vendors. While LAMH exercises reasonable care in selecting and coordinating such Vendors and overseeing the overall guest experience, certain services forming part of the Travel Experiences are performed by independent Vendors and remain subject to their operational control.

Certain Travel Experiences may involve inherent risks, including physical activities, outdoor environments, transportation, weather conditions, wildlife, or other circumstances beyond LAMH's reasonable control. By participating in a Travel Experience, you acknowledge and voluntarily assume such inherent risks, except to the extent arising directly from LAMH's willful misconduct.

LAMH shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profit, revenue, business opportunity, goodwill, enjoyment, or other economic or intangible loss arising out of or in connection with the Travel Experiences, these Terms, or your use of the LAMH Platform.

LAMH shall not be liable nor subject to refund for any delay, cancellation, interruption, failure, injury, loss, damage, or expense arising from the acts, omissions, insolvency, negligence, or default of any independent Vendor, or from events beyond LAMH's reasonable control, including Force Majeure Events, governmental actions, public health measures, transportation disruptions, weather conditions, or the acts or omissions of third parties.

To the fullest extent permitted by applicable law, LAMH's total aggregate liability arising out of or in connection with these Terms or the Travel Experiences shall not exceed the total amount actually paid by you to LAMH for the relevant Travel Experience under Clause 6.1.

14 INDEMNIFICATION

You agree to defend, indemnify, and hold harmless LAMH, its affiliates, directors, officers, employees, representatives, agents, and independent Vendors from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and expenses) arising out of or in connection with:

(a) your breach of these Terms or any applicable law;
(b) any information or representation provided by you that is false, inaccurate, incomplete, or misleading;
(c) your negligence, willful misconduct, unlawful act, or omission;
(d) your participation in, or conduct during, any Travel Experience, to the extent caused by your act or omission;
(e) your infringement or misappropriation of any intellectual property right, privacy right, or other right of any person; or
(f) any claim brought by a third party arising out of or relating to your acts or omissions.

15 FORCE MAJEURE

LAMH shall not be liable for any delay, suspension, modification, or failure to perform any obligation under these Terms to the extent such delay, suspension, modification, or failure results from events beyond LAMH's or independent Vendor's reasonable control, including, without limitation, acts of God, natural disasters, floods, fires, earthquakes, adverse or unsafe weather conditions, severe weather, storms, high winds, rough seas, reduced visibility, epidemics, pandemics, public health emergencies, war, terrorism, civil unrest, political instability, governmental or regulatory actions, sanctions, border closures, travel restrictions, labor disputes, transportation disruptions, utility or communication failures, cyber incidents affecting critical systems, or the unavailability, or withdrawal of services, venues, permits, or access by independent Vendors due to such events (collectively, "Force Majeure Event").

Where a Force Majeure Event affects a Travel Experience, LAMH may, acting reasonably, suspend, postpone, modify, substitute, or cancel all or any part of the Travel Experience to the extent reasonably necessary.

LAMH will use reasonable efforts to arrange a substantially comparable alternative, reschedule the affected Travel Experience, or offer a credit where commercially and operationally feasible. However, if it is not practicable to arrange a substantially comparable alternative, reschedule the affected Travel Experience, LAMH shall not be obliged to provide any refund, compensation, reimbursement, or offer a credit unless to the extent LAMH actually receives a corresponding refund, compensation, credit or reimbursement from the relevant Vendor.

16 GOVERNING LAW & DISPUTES

The parties acknowledge and agree that the relationship established under these Terms is intended to be a private-client relationship founded on trust and discretion. Accordingly, the parties shall use reasonable efforts to resolve any dispute, controversy, or claim amicably and in good faith before commencing any formal legal proceedings.

These Terms shall be governed by and construed in accordance with the laws of Thailand. Each party irrevocably submits to the exclusive jurisdiction of the courts of competent jurisdiction in Thailand and irrevocably waives any objection based on venue, forum non conveniens, or any similar ground.

17 GENERAL PROVISIONS

17.1 If any provision of these Terms shall be or shall become illegal, invalid or unenforceable for any reason, the legality, validity and enforceability of the remaining provisions of these Terms shall not be affected or impaired thereby, and shall continue in force as if such illegal, invalid or unenforceable provision was severed from these Terms.

17.2 LAMH may amend any provision of these Terms at any time by posting the revised Terms on the LAMH Platform. Your continued use of the LAMH Platform and/or the services, including LAMH's continued provision of your Account, before, on and/or after such date the changes are posted shall constitute your acceptance of the revised Terms. While LAMH may (but is not obliged to) notify you of any changes, it is your responsibility to keep yourself updated on any changes, including their content and effects.

17.3 These Terms, other LAMH's terms and conditions, and any policies included or referred to in these Terms constitute the entire agreement and understanding between you and us relating to the subject matter hereof and supersede all previous agreements, communications or understandings with respect to such subject matter.

17.4 These Terms are made in the English language. If these Terms are executed or translated in any language, the English language version shall prevail.

18 CONTACT

If you have any questions or concerns about these Terms, please reach out to the following contact details:

LAMH Management Asia Co., Ltd.

319, Chamchuri Square, 24th Floor, Room No. 24006, Phaya Thai Road, Pathum Wan, Bangkok, Thailand

Email: [email protected]

Website: www.lamhasia.com

I HAVE READ THESE TERMS OF SERVICE AND AGREE TO ALL OF THE PROVISIONS CONTAINED HEREIN. BY CLICKING THE "SIGN UP" BUTTON DURING REGISTRATION OR "ACCEPT" BUTTON THEREAFTER, AS THE CASE MAY BE, I UNDERSTAND THAT I AM CREATING A DIGITAL SIGNATURE, WHICH I INTEND TO HAVE THE SAME LEGAL FORCE AND EFFECT AS IF I HAD SIGNED MY NAME MANUALLY.

Last Updated: 30 July 2026